Policies and Etiquette
A short set of house rules that keep the clinic calm and the schedule working for everyone.
Before you arrive
Health concerns
Tell us when you book if you are pregnant or breastfeeding, if you have any medical conditions, injuries or allergies, or if you have a special request. Some treatments may not be safe or suitable, and we would rather adapt the plan than cancel on the day.
Arriving
Come a few minutes before your appointment so you have time to check in, complete a consultation card and unwind before the treatment starts.
In the clinic
Phones
Please switch mobile phones to silent on arrival, and keep calls outside the treatment area.
Children
Children under 16 may have treatments when accompanied by an adult who signs a consent form. Between 16 and 18 they may be treated without an adult present, with adult consent signed. We ask that children who are not being treated are not brought into the clinic.
Changes and cancellations
Notice
We require a minimum of 24 hours notice if you cannot make a scheduled appointment. In consultation with your practitioner, and where sufficient notice has not been given, we reserve the right to apply a $35 cancellation or no show fee to your account, payable at your next appointment. Practitioners are only compensated for completed treatments.
Repeated no shows
Three consecutive missed appointments within a three month period require payment of 50 percent of the last missed appointment before a new session can be booked.
Two hour sessions
Two hour treatments are available by phone booking only, subject to therapist availability.
Book your treatment.
Online booking is open around the clock. Or call the clinic during opening hours and we will find you a therapist and a time.
#740, 1110 Panatella Blvd NW, Calgary, Alberta T3K 0S6
Monday to Friday 9:00am to 8:00pm, Saturday and Sunday 8:30am to 5:30pm
